Platform Terms and Conditions

Last Updated: October 16, 2025

These Platform Terms and Conditions (“Platform Terms”) govern your access to and use of Sivren’s SaaS platform (“Platform”). By registering for or using the Platform, you acknowledge that you have read, understood and agree to be bound by these Platform Terms, which incorporate by reference Sivren’s Terms of Use and Disclaimer. If you are using the Platform on behalf of a company or other legal entity, you represent and warrant that you are authorised to bind that entity and that entity accepts these Platform Terms.

1. Eligibility and Registration

The Platform is intended solely for use by businesses engaged in lawful lending and related activities. You represent and warrant that you (a) have the full legal capacity and authority to enter into these Platform Terms, (b) will comply with all applicable laws and regulations, including financial services and anti-money laundering laws in your jurisdiction, and (c) will provide true, current and complete registration details and promptly update them as necessary.

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

2. Subscription and Payments

Access to certain Platform features requires payment of subscription fees (“Fees”). All Fees are payable in advance, in the currency and manner specified by Sivren and are exclusive of any applicable taxes (including GST). You are responsible for all applicable taxes.

Payments are processed through third-party providers and Sivren does not store payment details. All Fees are non-refundable except as required by law.

Sivren may suspend or terminate your access to the Platform if you fail to pay Fees when due.

3. License to Use

Sivren grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to access and use the Platform solely for your internal business purposes in accordance with these Platform Terms.

You may not:

a.) copy, modify, adapt, reverse engineer, decompile, disassemble or create derivative works of the Platform;

b.) rent, lease, sublicense, resell or otherwise commercially exploit the Platform or any data derived from it;

c.) use the Platform to develop any product or service that competes with Sivren; or

d.) use the Platform in any way that infringes applicable laws or third-party rights.

4. Compliance

You are solely responsible for ensuring that your use of the Platform complies with all applicable laws, regulations and industry standards, including those relating to financial services, consumer protection, anti-money laundering, sanctions and data protection. You represent and warrant that you will not use the Platform in jurisdictions where such use would be unlawful or require licensing which you do not hold.

5. Confidentiality

Each party agrees to keep confidential all non-public information disclosed through the Platform (“Confidential Information”). Confidential Information does not include information that (a) is or becomes public without breach, (b) was lawfully in the recipient’s possession before disclosure, (c) is independently developed without use of the other’s information, or (d) must be disclosed under law or by regulatory authority.

6. Data Ownership and Use

You retain ownership of the data and materials you input into the Platform (“Customer Data”). By submitting Customer Data, you grant Sivren a non-exclusive, worldwide, royalty-free licence to host, process and use such Customer Data solely for the purpose of providing and improving the Platform. Sivren retains all rights, title, and interest in the Platform, software and related intellectual property. Sivren may use aggregated and anonymised data for analytics, benchmarking and business purposes, provided such data does not identify you or your customers.

7. Availability and Maintenance

Sivren will use reasonable efforts to maintain the availability of the Platform but does not guarantee uninterrupted, timely, secure or error-free operation. Scheduled maintenance, upgrades, or force majeure events may affect availability and Sivren shall not be liable for any resulting loss.

8. Termination

Sivren may suspend or terminate your access to the Platform immediately if you (a) breach these Platform Terms, (b) fail to pay Fees, (c) engage in fraudulent, unlawful, or abusive activity, (d) become insolvent or enter liquidation, or (e) if required by law or regulatory authority.

Upon termination, all rights granted under these Platform Terms shall cease immediately. You remain liable for any accrued obligations (including unpaid Fees).

9. Limitation of Liability

To the maximum extent permitted by law, Sivren shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, revenue, goodwill, data or anticipated savings. Sivren’s total aggregate liability for all claims arising out of or in connection with the Platform shall not exceed the greater of (a) the total Fees actually paid by you in the twelve (12) months preceding the claim, or (b) Singapore Dollars One Thousand (S$1,000). For users who access the Platform without paying any Fees, Sivren’s liability shall be limited to Singapore Dollars One Hundred (S$100).

Nothing in these Platform Terms excludes or limits liability for fraud, gross negligence, wilful misconduct or any liability which cannot be excluded under applicable law.

10. Indemnification

You agree to indemnify, defend and hold harmless Sivren, its affiliates, officers, directors, employees and agents from any claims, liabilities, damages, losses or expenses (including reasonable legal fees) arising out of or in connection with (a) your breach of these Platform Terms, (b) your misuse of the Platform, or (c) your violation of applicable laws or third-party rights.

11. Amendments

Sivren may amend, modify or update these Platform Terms from time to time. Unless stated otherwise, any change will take effect when the updated Platform Terms are published on the Platform or Website. If we make material changes, we will provide reasonable notice, for example by email to registered users or by displaying a prominent notice on the Platform. Your continued use of the Platform after the effective date of any updated Platform Terms constitutes your acceptance of those changes.

12. Assignment

Sivren may assign or transfer its rights and obligations under these Platform Terms without restriction. You may not assign or transfer your rights or obligations under these Platform Terms without Sivren’s prior written consent.

13. Precedence of Agreements

In the event of any conflict or inconsistency between these Platform Terms and a separate written agreement executed between you and Sivren, the terms of the separate written agreement shall prevail to the extent of the conflict or inconsistency.

14. Force Majeure

Sivren shall not be liable for any delay or failure to perform due to causes beyond its reasonable control, including natural disasters, labour disputes, internet or telecommunications failures, cyber incidents, epidemics, power outages, acts of government or regulators or other events of force majeure.

15. Governing Law

These Platform Terms and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.

Sivren specializes in creating custom software solutions for moneylenders, designed to enhance operational efficiency and meet their specific needs. We pride ourselves on our commitment to quality, customer satisfaction, and building lasting partnerships within the financial technology sector.